All-in-one AI Solution

We train complex machine learning algorithms and support your departments with automated answer queries & process workflows. At the same time we help your employees to work more efficiently.

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Integrate AI into your Organization

Our e-bot7 Agent+AI® system automates answers and complex processes. Incoming messages are analyzed if necessary and forwarded to the right department. In addition, we provide your employees with AI-based response suggestions.

Process Automation

Lead your customers through pre-defined customer service workflows. Automate complex processes and simply link them with easy-to-use APIs.

Through this, more and more questions get automated and your agents can finally concentrate on the more complex tasks. Also, your customers will love the system since questions are processed quicker, smarter and more direct on their preferred channel.

Take a look at our Use Cases and different Products here

Technology

The algorithm behind our solution is based on a technologically highly complex artificial neural network, also called “convolution neural network” and “long short term memory”. The network is based on multi-dimensional layers, which retrieve their outputs based on past processes and events. The combination of our mathematical vectorization of text blocks and the constant comparison with a dynamic artificial intelligence database, result in optimal results for your customer service.

Advantages of e-bot7

Reduce Average Handling Time and Costs

e-bot7 analyses incoming tickets and customer support requests. By tagging messages in the right categories and sending them to the right department, e-bot7 can increase agent capacity by 80%. In addition, the AI learns from every customer interaction, so it will improve its intelligence over time.

Automate Recurring Questions

With e-bot7 you can automate repetitive and recurring questions, allowing you to concentrate on more complex tasks and solve unexpected volume spikes with ease. You can offer customer service 24/7, 365 days a year.

Boost Employee and Customer Satisfaction

Agents can automate routine tasks, eliminate reappearing questions and focus on bringing the best experience to customers. Your agents will love their new AI co-worker.

Consolidate your Knowledge Base

By providing the right answers to your support agents in their CRM console, they no longer have to copy & paste from word or excel documents or send pre-made templates or knowledgebase items.

Automate your customer service through AI

If you have any questions just give us a call:

+49 89 45 23 1093

or contact us via e-mail: info@e-bot7.com