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Agent+AI

We support agents with a self-learning AI that automates more and more questions and processes over time.

The e-bot7 AI model integrates into existing customer service CRM system.

Schedule Demo

Agent+AI

Our hybrid bot solution works together with your agents. Once a message is received, our bot suggests the best answer to the agent directly in his existing CRM. The agent just has to confirm and the message is sent. Through this model, we can guarantee that there will be no wrong answers to your customers.

Not only does our system enable quicker and smarter responses for your agents and thus increases employee satisfaction, it also automates more and more repetitive and recurring questions since your AI will constantly learn.

Process Automation

Lead your customers through pre-defined customer service workflows. Automate complex processes and simply link them with easy-to-use APIs.

Through this, more and more questions get automated and your agents can finally concentrate on the more complex tasks. Also, your customers will love the system since questions are processed quicker, smarter and more direct on their preferred channel.

Technology

The algorithm behind our solution is based on a technologically highly complex artificial neural network, also called “convolution neural network” and “long short term memory”. The network is based on multi-dimensional layers, which retrieve their outputs based on past processes and events. The combination of our mathematical vectorization of text blocks and the constant comparison with a dynamic artificial intelligence database, result in optimal results for your customer service.

Advantages of Agent+AI

Reduce Average Handling Time and Costs

E-bot7 analyses incoming tickets and customer support requests. By tagging messages in the right categories and sending them to the right department, e-bot7 can increase agent capacity by 80%. In addition, the AI learns from every customer interaction, so it will improve its intelligence over time.

Automate Recurring Questions

With e-bot7 you can automate repetitive and recurring questions, allowing you to concentrate on more complex tasks and solve unexpected volume spikes with ease. You can offer customer service 24/7, 365 days a year.

Boost Employee and Customer Satisfaction

Agents can automate routine tasks, eliminate reappearing questions and focus on bringing the best experience to customers. Your agents will love their new AI co-worker.

Consolidate your Knowledge Base

By providing the right answers to your support agents in their CRM console, they no longer have to copy & paste from word or excel documents, or send pre-made templates or knowledgebase items.

How you can use us

Agent+AI

Enhance the efficiency of your customer service center through our hybrid bot solution Agent+AI®

Chatbots

Implement Chatbots and automate recurring questions on messaging channels such as Facebook Messenger, Whatsapp & Co.

Internal Knowledge Base

Integrate a constantly improving AI database that will learn from itself through every interaction

Automate your customer service through AI

If you have any questions just give us a call:

+49 (0) 89 33984110

or contact us via e-mail: info@e-bot7.com