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Senior Customer Success Executive (m/f/d)

We are building the next generation customer service for AI-assisted and fully automated interactions.

Join our international team and build the customer service of the future.

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Senior Customer Success Executive (m/f/d)

Responsibilities

  • Lead the process of converting big customers from pilots to full projects
  • Work together with our product, tech and sales team to create the best experience for our customers
  • Support our salesforce from the first meetings and take over the projects
  • Keep all customer information, notes, and documents up-to-date in relevant systems and provide accurate and timely report
  • Lead, manage, maintain and develop our Key Accounts

Requirements

  • 3-5+ years of customer success, customer service or sales experience
  • Excellent in German and fluent in Business English
  • Ability to build strong relationships with all stakeholders involved especially customers
  • Strong presentation and negotiation skills
  • A natural networker, confident and friendly
  • A brilliant multitasker; highly productive

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This is e-bot7

We revolutionize Customer Service with Artificial Intelligence. Speed, passion and drive are the basis of our DNA. We put our customers at the center of everything we do, and we never stop until the job is done. We’re creating our own path, with a global and diverse team driving long-term growth and innovation. We don’t like “not possible”. We like new ideas, open-mindness, honesty and we always bring an element of fun into our work. Join our team and be ready to change the world with us.
We are one of the leading companies in Artificial Intelligence, providing our services to the world's most innovative companies. With our expert team of application developers and data scientists we work closely together with our customers to always be ahead of the game and to create state-of-the-art technology. Become part of our fast-paced environment and join our team building the most innovative and revolutionary technology in the market.
Some of our awards include: Insurance Disruptor of the Year, Impact Growth EU Tech of the Year, CCW Most Innovative CS Solution, Impact Diamond - Best InsurTech and many more.

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