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Automated answers, AI-based suggestions and self service tools will bring your customer service to the next level.

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1. Hybrid Agent+AI®

With our Agent+AI® and Contextual Dialog Editor® solution you can automatically answer inquiries and lead your customers through complex processes. Incoming messages are analyzed and if necessary forwarded to the right department. In addition, your employees can work faster due to AI-based response suggestions and thereby train the system during the operational use via supervised learning.

2. Live Chat with AI-based suggestions

You can use our technology as a pure Live Chat platform and communicate with your customers more efficiently with the help of AI-based response suggestions. This will help you to boost customer and employee satisfaction at the same time.

3. AI Service Funnel®

Our AI Service Funnel® is a must-have for your customer service. Thanks to our intelligent context understanding, your customers receive their answers instantly via self-service. The volume on traditional channels such as email and telephone is thus significantly reduced.

4. Dynamic FAQ

Our dynamic FAQ bar increases the self-service rate on your website and can be used in combination with our other AI tools. As soon as the AI learns and adds a new answer to the database, the knowledge is automatically transferred to your FAQ.

Further AI Use Cases and Solutions

If you would like to learn more about more use cases that can be covered by our technology get in touch.