(Junior) Solution Architect (m/f/d)

We are building the next generation customer service for AI-assisted and fully automated interactions.

Join our international team and build the customer service of the future.

(Junior) Solution Architect (m/f/d)

Responsibilities

  • Define software architecture, components, infrastructure and nonfunctional product requirements
  • Engages IT and business management: face to face interaction
  • Understands which offerings best address customer needs and business requirements
  • Provides solutions to meet client requirements and is able to adapt to new requirements
  • Identifies and evaluates value-add alternatives for customers
  • Responsibility deliver against the defined business outcomes by using clever solutions to problems, utilizing resources in an efficient way
  • Provides solution advice, drives proposals, presentations, and other customer communications during pursuit

Requirements

Must

  • Bachelor’s degree or foreign equivalent in Information Technology, Engineering, or equivalent.
  • Experience in project management
  • Experience communicating complex technical concepts to external business and technical audiences
  • Hands on experience with Cloud Platforms (i.e. AWS, Azure, Google Cloud)
  • Experience with or knowledge of REST API implementation
  • Development experience with at least one programming language such as Python, JAVA, JavaScript or Ruby
  • Relevant work experience in solution selling and/or consultative selling
  • Ability to travel
  • Very good knowledge of conceptual and abstract work
  • Strong focus on delivery
  • Excellent communication skills, able to present to a wide range of audiences
  • Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
  • Ability to prioritize, escalate and lead efforts on complex customer requests
  • Excellent command of spoken and written English and German

Nice to have

  • Demonstrates a broad knowledge of outsourcing services and solutions, with expertise in area of specialization.
  • Investigates and evaluates new services and product offerings
  • Related industry experience & relevant certifications
  • Public speaking experience
  • Experience with public cloud providers and private cloud solutions
  • Experience with AWS Lambda, API Design, Platform Integrations
  • Fluent in Spanish/French or Italian

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