e-bot7 is voted the best German startups that you need to watch in 2018
e-bot7 brings artificial intelligence to customer service and helps companies achieve greater customer service efficiency. The system analyzes inbound messages and provides agents with accurate response suggestions. This reduces the average handling time by up to 80% and automates repetitive and recurring questions right after integration. Founded in 2016 and headquartered in München, Bayern. The e-bot7 system is based on complex NLP algorithms, which are trained on historical customer service scripts. e-bot7 integrates an ai layer into existing or custom CRM systems to increase the efficiency of customer service operations. By training a convolutional neural network based on historical support requests we can quickly and efficiently classify support queries, forward them to the right agents, and suggest the best answers to agents.
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