We supercharge your customer service through the integration of artificial intelligence
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e-bot7 develops and integrates artificial intelligence for your customer service.
Our system analyzes incoming messages, forwards them to the right department, and provides agents with smart answers during the operational business. The AI system is constantly learning, supports your agents and automates more and more responses & processes.
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On average our customers achieve the following KPIs
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35% savings in process costs
Reduce process costs through lower average handing times (AHT) and faster resolution rates.
44% increase in automation rate
Work more efficiently with automation, AI-based suggestions and intelligent routing.
32% increase in customer satisfaction (NPS)
Improve customer experience through quicker and more precise answers and processes.
Integrate our AI into different solutions and channels
Use our AI stand-alone platform or integrate our solution into existing services to efficiently communicate with your customers on different channels.
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Data security is important to us
Security and data privacy are of great importance to us. By complying to the GDPR guidelines, 2-factor authentication, encryption as well as our precise role and authorization concepts, you are on the safe side regarding data protection and security standards.
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