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We supercharge your customer service through the integration of artificial intelligence

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e-bot7 Agent+AI

e-bot7 develops and integrates artificial intelligence for your customer service.

Our system analyzes incoming messages, forwards them to the right department, and provides agents with smart answers during the operational business. The AI ​​system is constantly learning, supports your agents and automates more and more responses & processes.

You can integrate our solution on every messaging channel simultaneously.

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Integrations

Integrations

Stand-Alone Platform

Use our AI powered platform to communicate with your customers on any messaging, e-mail and/or live-chat channel.

Platform

Add On

We integrate easily and quickly into your existing customer service center, e-mail and/or live-chat application.

How does it work?

1

AI Training

We connect to your existing CRM console and train “convolutional neural networks” based on historical support tickets.

2

Structural Intelligence

After integrating our technology, every message or email goes through our model which predicts valuable meta-data and routes it to the right department. This helps your agents to serve your customers in a smarter, more personalized and effective way.

3

Agent+AI

The Agent+AI model suggests the best answers to your agents and automatically sends them if a certain confidence level is exceeded.

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Artificial Intelligence & Machine Learning

Maximilian Gerer

Maximilian Gerer

CTO / Head of Data Science

„We use a combination of convolutional neural networks, capsule networks and LSTMs to efficiently classify and handle support requests. After just 2 months our technology was able to automate 61% of the incoming requests of one of the largest Telecommunication providers worldwide. Our algorithm is fed with more than 1 billion words and support tickets and is based on 1.6 million parameters to achieve optimal results“

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Data Security – Made in Germany

  1. We host our data exclusively on our ISO-certified security servers in Germany.

  2. Software-side security measures and SSL encryption protects your data against all kinds of attacks.

  3. With 2-factor authentication as well as our precise role and authorization concept, you are externally and internally on the safe side.

Would you like to host internally? No problem
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Automate your Customer service through AI

If you have any questions just give us a call:

+49 (0) 89 33984110

or contact us via e-mail: info@e-bot7.com